Participant in Project Green: Engaged in a specialized program initiated during the COVID-19 pandemic that utilized technicians unable to work in the field due to symptoms related to the virus to support business objectives.

Customer Experience Enhancement: Conducted follow-up interactions with customers who received Getting Started Kits, focusing on improving their experience and confirming their satisfaction with the provided services.

Proactive Support and Assistance: Assessed customers' needs and provided timely assistance, ensuring that they did not require further support, thereby strengthening customer satisfaction and loyalty during a challenging period.