Long-Term Installment Plan (LTIP) Audit Specialist

• End-to-End Audit Performance: Conducted a comprehensive audit of the Long-Term Installment Plan (LTIP) process, from the Predictive Banner stage through Enrollment, ensuring an in-depth understanding of the entire experience.

• Observations and Analysis: Logged and meticulously analyzed 10 key observations, identifying both strengths and areas of improvement within the LTIP process.

• Collaboration with Triage and Experience Teams: Coordinated closely with Triage and Experience teams to disposition findings, ensuring that insights were translated into actionable improvements.

• Enhancement of Customer Experience: Contributed to the optimization of the LTIP process, focusing on customer-centric strategies that elevated the user experience.

• Strategic Reporting and Documentation: Effectively documented the audit process and findings, facilitating clear communication of insights and alignment with organizational goals.