
MyAccount App Sunset/Xfinity App transition 2023
Senior Analyst, MyAccount App Sunset & Xfinity App Transition
Recording Experiences: Played a vital role in capturing and documenting the user experiences and interactions within the Xfinity MyAccount App, gathering essential insights to inform the transition.
Insight Compilation: Analyzed and compiled insights derived from the sunsetting of the Xfinity MyAccount App, contributing to the refinement of the Xfinity App as the primary application for the user base.
Stakeholder Collaboration: Worked closely with cross-functional teams, including product, development, and user experience teams, to ensure alignment and smooth execution of the transition.
User-Centered Approach: Maintained a strong focus on user needs and expectations, actively participating in user testing and feedback loops to inform enhancements in the new Xfinity App.
Project Communication: Assisted in communicating the transition strategy to both internal stakeholders and external users, providing clear information and support to facilitate understanding and acceptance of the change.
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2023.05
end
2023.05